Dear customers, potential & regulars
We are a small business, that opened its doors with new owners on October 2019. We were able to operate for very few months before COVID impacted all our lives.
All business in UK have suffered. But you can easily imagine the impact in a small & new business.
Hairdressers, beauticians, nail technicians were also forced to stop operating. Apart from base salaries, these professionals hugely rely on commissions and tips to subsist, so the impact of not receiving revenue for months was also huge.
We annually incur in very big losses because of no-shows, and cancellations and re-schedules at short notice. We need a minimum of 48h to have some chances to fill a time slot. Therefore, we are afraid that we had to develop the following salon policy. In order to survive, and to be able to pay our staff fairly.
A booking in our salon implies your acceptance of these terms, whether it is by walking-in, telephone, or through Treatwell.
Deposit needed for services above £60, or longer than 1.5h
At the time of the booking we charge a deposit of 50% of the service, for services above £70, or longer than 1.5h. The booking fee will be deducted from the final bill charged on the day of the service.
This deposit would be lost if the service is cancelled or rescheduled with less than 48h, or if the client does not show at the time of the appointment, or if the client is late and there is not enough time to undertake the service.
Cancellations / reschedules at short notice
We understand that everyone occasionally need to change or cancel an appointment. Should you need to do so we ask for at least 48 hours notice or 50% of the service will be charged.
If the client does show up more than 10 minutes after the time of the appointment, and there is not enough time to undertake the service, we are afraid that 50% of the service will be charged.
We aim to offer everyone an excellent service. We would not be happy to offer you less, or to make the next client wait and have a rushed or imperfect service.
New COVID-19 guidelines
Head to our blog to read about the latest guidelines about the actions that we have taken in our salon to avoid the spread of COVID-19.